Shipping policy
All orders are packed and shipped from Alicante, Spain.
Processing times
Most orders are prepared and dispatched within 2 to 5 business days. During launch periods, sales, holidays, or unusually busy periods, dispatch can take longer.
Shipping charges
Any shipping charge, free-shipping offer, or optional express upgrade available for your destination is shown at checkout before you complete payment. Rates can vary by market, order value, delivery method, and destination.
Estimated delivery times
- Spain: usually 1 to 4 business days after dispatch.
- Europe: usually 3 to 8 business days after dispatch.
- United Kingdom: usually 4 to 10 business days after dispatch.
- United States, Canada, Australia, and New Zealand: usually 7 to 14 business days after dispatch.
- Other destinations: delivery times depend on destination and carrier routing.
These are estimates only and are not guaranteed delivery deadlines.
Tracking
Tracking is provided when available by the selected carrier. If you need help locating a shipment, contact us at dromsjel@gmail.com.
Customs, duties, and taxes
Orders shipped outside the destination customs area may be subject to import duties, taxes, handling charges, or customs clearance fees. Unless explicitly stated at checkout, these charges are the buyer's responsibility and are not included in the product price or shipping charge.
Delivery delays
We are not responsible for delays caused by customs processing, carrier disruptions, weather events, address errors, or other factors outside our control. If a shipment appears delayed or lost, please contact us and we will help investigate.