How long will it take to receive my order? How much does it cost?

Once your order has been carefully packaged you will receive an email with an automated tracking number, that number will be updated once the DHL picks your order up from the warehouse.

Germany 5,00€ (EUR) delivery time: 2-5 working days
Europe
12,00€ (EUR)
delivery time: 4-8 working days
Worldwide Standard 19,00€ (EUR)
delivery time: 14-21 working days
Worldwide Express 40,00€ (EUR)
delivery time: 3-5 working days

 

How can I pay?

We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

 

My order arrived but the print was damaged. What can I do?

Prints are carefully packed in cardboard mailing tubes, but sometimes it can happen that through the shipping the package and/or the print gets damaged. Just send us an email at dromsjel@googlemail.com and describe the damage (ideally with photos of the print attached) and we will send you a new print as soon as possible.

 

There is a problem with my shipping. What should I do?

Please send us an email at dromsjel@googlemail.com. We will contact the transport company and try to find a fast solution for you.

 

What exactly does "limited edition" mean?

Some of our prints in my shop are only limited edition, which means that we only make a very small quantity of each print, usually less than twenty copies. Once a print is sold out, it's discontinued and typically never made available again. Every print we sell is hand-numbered and signed by drømsjel as well.

 

How are your fine art giclee prints made?

Our digital fine art prints are produced in-house with the Epson SC-P600 printer and UltraChrome HD pigment inks.

 

What type of paper do you use for your limited edition fine art prints?

Images are printed on Archival Matte Paper (Photo Rag 308) by the traditional German paper manufacturing company “Hahnemühle” – acid-free 100% cotton paper with a smooth, natural-white finish. The paper is Heavy Weight (308 gsm).