FAQs

Delivery Information

Standard Delivery

Country Cost Delivery Time
Germany (DHL) FREE 1-2 working days
United Kingdom (DHL) FREE 5-10 working days
Europe (DHL) FREE 3-6 working days
Australia (DHL) FREE 10-14 working days
USA (DHL) FREE 10-14 working days

Express Delivery

Country Cost Delivery Time
Europe Express (UPS) 40 EUR 2-4 working days
Australia (UPS) 40 EUR 5-10 working days
USA (UPS) 40 EUR 3-8 working days

Note: Even faster worldwide express shipping is available upon request. Please send an email to dromsjel@googlemail.com for inquiries.


How can I pay?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

 

My order arrived damaged. What can I do?

We carefully pack prints in cardboard mailing tubes, but sometimes they may get damaged during shipping. If this happens, please email us at dromsjel@googlemail.com, describing the damage and attaching photos of the print. We will send you a replacement as soon as possible.

 

There is a problem with my shipping. What should I do?

If you encounter any issues with your shipping, please email us at dromsjel@googlemail.com. We will contact the shipping company and work to find a fast solution for you.

 

What does A3 or A2 size mean? Is it possible to purchase larger prints?

A3 and A2 are standard paper sizes. Yes, it is possible to purchase larger prints! Just send us an email at dromsjel@googlemail.com with your size request and the artwork you are interested in.

 

 

What exactly does "limited edition" mean?

Some of our prints are limited edition, meaning we produce only a small number of each print, usually fewer than twenty copies. Once a print is sold out, it is discontinued and typically not made available again. Every print is hand-numbered and signed by drømsjel.

 

How are your fine art giclee prints made?

Our digital fine art prints are produced in-house using the Epson SC-P800 printer and UltraChrome HD pigment inks.

 

What type of paper do you use for your limited edition fine art prints?

We print images on Archival Matte Paper (Photo Rag 308) by the traditional German paper manufacturer Hahnemühle. This is acid-free, 100% cotton paper with a smooth, natural-white finish, and a weight of 308 gsm.

 

Are there any customs duties or taxes on my order?

drømsjel is not responsible for any customs duties or taxes applied to your order. These charges are determined by the destination country upon arrival and are the responsibility of the purchaser to pay. For further details, please contact your local customs office. Please note that customs charges and import fees are non-refundable.