Refund policy

We want you to be happy with your order. If you need help with a return or refund, please contact us first at dromsjel@gmail.com.

Return window

For non-personalized items, consumers can request a return within 14 days of delivery. Returned items must be sent back in resaleable condition, with appropriate protective packaging.

How to start a return

Email us with your order number, the item you want to return, and the reason for the return. We will reply with return instructions.

Custom or personalized orders

The statutory right of withdrawal does not apply where an item has been made to the customer's specifications or clearly personalized. If you request a custom size, custom edition, or other made-to-order variation prepared specifically for you, the order may be non-cancellable and non-returnable except where required by law.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the issue and packaging. If the problem is confirmed, we will work with you on a replacement, refund, or another appropriate solution.

Return shipping

Unless the item is damaged, defective, incorrect, lost in transit, or we are otherwise required by law to cover the cost, return shipping is the customer's responsibility. The customer is responsible for arranging and paying for the return shipment in the case of a standard withdrawal or change-of-mind return.

Refunds

For a valid withdrawal, we will refund the price paid for the returned item and, where required by law, the original basic outbound shipping cost. Express surcharges, customs duties, import taxes, and return shipping costs are not refundable unless required by law. We may withhold reimbursement until the returned goods have been received or you have supplied proof of return shipment, whichever comes first.

Condition and diminished value

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the item. If a returned print shows wear, damage, creasing, or insufficient protective repacking that reduces its resale value, we may reduce the refund to reflect that loss in value where permitted by law.