Privacy policy
This Privacy Policy explains how drømsjel collects, uses, and shares personal information when you visit shop.dromsjel.com, browse the storefront, contact us, or place an order.
Who we are
drømsjel is operated by Pierre Schmidt.
Calle Republica Dominicana 7
Pueblo Principe
Alicante 03189
Spain
Email: dromsjel@gmail.com
What information we collect
Depending on how you interact with the shop, we may collect:
- Order and account information, such as your name, billing and shipping address, email address, phone number, items ordered, payment status, and order history.
- Support and communication information, such as the messages you send to us through the contact form, email, or customer support channels.
- Technical and usage information, such as IP address, browser type, device information, approximate location, pages viewed, referral information, and how you interact with the storefront.
- Market and localization information, such as language, country, and currency preferences so we can present the relevant storefront, market pricing, and checkout experience.
How we use your information
We use personal information to:
- process and fulfill orders, payments, shipping, returns, and customer service requests;
- communicate with you about your order, shipment, product questions, and support issues;
- detect, investigate, and prevent fraud, abuse, chargebacks, and security incidents;
- comply with accounting, tax, consumer protection, and other legal obligations;
- operate the storefront across Shopify Markets, including showing the relevant language, country, and currency where available;
- improve the performance, security, and usability of the storefront; and
- send marketing communications only where you have asked for them or where otherwise permitted by law.
Legal bases
If you are in the EEA or UK, we generally process personal information on one or more of the following legal bases: performance of a contract, compliance with legal obligations, our legitimate interests in running and protecting the shop, and consent where required.
How we share information
We share information only as needed to run the shop and fulfill orders, for example with:
- Shopify, which hosts and powers the storefront and checkout;
- payment providers, to authorize and process payments;
- shipping, logistics, and delivery providers, so your order can be packed, dispatched, tracked, and delivered;
- service providers that help us with IT operations, fraud prevention, customer communications, or store administration; and
- authorities or professional advisers where disclosure is required to comply with law, protect our rights, or respond to a valid legal request.
International transfers
Because Shopify and some service providers operate internationally, your information may be processed outside your country of residence. Where required, we rely on appropriate safeguards for international transfers.
Cookies and similar technologies
The storefront and Shopify use cookies and similar technologies to keep the site secure, maintain the cart and checkout, remember preferences, and understand store performance. Some cookies are necessary for the shop to function. You can manage cookies through your browser settings, but disabling essential cookies may affect the storefront and checkout experience.
Data retention
We keep personal information for as long as needed to fulfill the purposes described above, including to complete orders, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, and to request a copy of your information. You may also have the right to withdraw consent where processing is based on consent. To exercise these rights, contact us at dromsjel@gmail.com.
Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The version published on this page is the current version.